milesCARE: get much more than an instrument

A dedicated team of service and support engineers, application chemists and operations people, as well on a constantly updated stock of spare parts, consumables, accessories, and hardware components are available to reduce, and possibly eliminates, downtime and emergency calls.
Installation and Training

Installation
and Training

Our technicians and specialists tailor the installation and training to your needs and applications.

Accessories and Consumables

Accessories
and Consumables

Keep your system update on the latest accessories released for your application.

MilesCARE
Milestone Validation Package

Milestone
Validation Package

Multiple packages available to match your specific needs such as IQ, OQ, PQ and re-qualification.

Milestone Connect

Milestone
Connect

It provides instant answers through a wide selection of application referrals, tips and videos.

Remote Support

Remote
Support

An augmented reality APP lets us to be at your side, in your lab, for quick troubleshooting.
Application Support

Application
Support

Free method development and support with other challenges for the entire lifetime of the system.
Service Contract and Service RepaiR

Service Contract
and Service Repair

Extends the life of your instruments to keep them always performing according to the factory specifications.

Installation
and Training

Installation and Training
Installation and TrainingWhen you invest into a new technology for your lab, its integration into the lab workflow have to be fast and straightforward. Our technicians and specialists tailor the installation and training to your needs and applications, thus enabling you to a fast and straightforward implementation into the lab workflow. You can count on decades of experience at your service!

Milestone
Validation Package

Milestone Validation Package
Milestone Validation PackageAlong with other services milesCARE program offers multiple validation packages to match your specific needs such as IQ (Installation Qualification), OQ (Operational Qualification), PQ (Performance Qualification) and re-qualification. Our factory trained engineer will ensure that your instrument matches your quality standards through extensive validation protocols.

Accessories
and Consumables

Accessories and Consumables
Accessories and ConsumablesKeep yourself update on the latest accessories released for your application and your laboratory, such as new rotors, racks, and other components that will further enhance the capabilities of your system. A comprehensive list of consumables allows to easily identify the details of the consumables to be replaced, and request a quotation, so that your workflow is not affected.

Milestone
Connect

Milestone Connect
Milestone ConnectMilestone Connect provides instant answers to your questions through a wide selection of application referrals (scientific papers, methods, recovery studies), maintenance tips, training and troubleshooting videos, and list of spare parts. Acceding is simple, as you can enter the Milestone Connect with any PC, smartphone or tablet using the login credentials delivered with your Milestone system. Milestone Connect allows you to have a Specialist right at your side 24/7.

Remote
Support

Remote Support
Remote SupportUsing a remote video call system our application specialist and engineer will be able to guide you to the best practices. An augmented reality APP lets us to be at your side, in your lab, for quick troubleshooting, so that we will provide you an efficient repair at lower cost. Though the APP our engineers and specialists will be able to visualize and identify the issue, and interacting with you using augmented reality, thus setting the best direction toward the solution.

Application
Support

Service Contract and Service Repair
Application SupportmilesCARE encompasses a premium application support with a team of application specialists and relevant documentation to provide fast and trustable answers. The milesCARE program offers free method development on specific applications as well as support with other challenges that you face during your work and for the entire lifetime of the system. The application support will also allow to quickly address new needs that your laboratories might face throughout the years.

Service Contract
and Service Repair

Service Contract and Service Repair
Service Contract and Service RepairOur proactive maintenance program provides greater efficiency to your lab and significantly extends the life of your Milestone instruments. milesCARE technicians look for isolated and operational issues, so that your instrument is always performing according to the factory specifications. Preventive Maintenance ensures both to have a reliable system always working at its best, as well as to avoid unexpected costs. Investing into a Service Contract will give you the priority access to technical and applications support.
Connect with us
Connect with us
Contact us directly by phoning at +39 035.573857
or discover your National Representative to get local support.

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