MAIA Milestone AI Agent - Milestone

Hello, My name is MAIA!

I’m the Milestone AI Agent!

I provide instant access to Milestone’s know-how, combining artificial intelligence, expert knowledge and intuitive interaction.

What I can do for you

I can answer your questions on sample handling, methods, and troubleshooting and help you take care of your equipment anytime and anywhere.

Meet MAIA. Ask smarter. Work better.

MAIA (Milestone AI Agent) is the evolution of Milestone Connect.
With MAIA, support is no longer something you search for, but it’s something that’s always there with faster answers to reduce your potential downtime.

See how it works

Instant answers
Get guidance on sample handling, method selection, and troubleshooting in seconds.
Chat or voice interaction
Ask MAIA questions using text or voice commands for faster, hands-free support.
MAIA Lens recognition
Identify consumables instantly and receive step-by-step instructions for maintenance or replacement.
Streamlined daily operations
Reduce downtime and simplify routine tasks.
Expert knowledge, in any language
Best practices always available, wherever you are.

Availability

ETHOS

with Plus Configuration

ultraWAVE 3

All units, including systems already installed.

Chat & Learn

MAIA – Virtual Application Support

Talk or chat directly with MAIA. Always available and powered by user manuals, method books, and technical documentation, MAIA provides quick, reliable answers to your questions.

Go to Milestone Connect

Identify & Maintain

MAIA - Lens

Your products deserve the right care and the right parts! With our AI-powered recognition tool, identifying spare parts is effortless. Simply upload a photo to identify the right component, receive maintenance tips, and request a quotation in just a few clicks.

Go to Milestone Connect