Milestone Connect powered by AI
Meet MAIA: The AI agent that takes care of your instrument.
Milestone Connect is a unique feature for your best-in-class system that provides instant access to our know-how, anytime and anywhere.
Today, it takes a major step forward with MAIA, the Milestone AI Agent, setting a new standard in customer support with a virtual product specialist always at your side. MAIA gives immediate access to valuable information on sample handling, method selection, maintenance, troubleshooting, and more, streamlining your daily operations and reducing downtime. Users can interact with MAIA through a built-in chat or simply by using voice commands, making support faster and more intuitive. A unique feature is MAIA Lens, which identifies consumables and provides step-by-step guidance for their maintenance or replacement, simplifying the overall care of your systems.
MAIA is available for ETHOS (PLUS configuration) and ultraWAVE 3 systems.
Today, it takes a major step forward with MAIA, the Milestone AI Agent, setting a new standard in customer support with a virtual product specialist always at your side. MAIA gives immediate access to valuable information on sample handling, method selection, maintenance, troubleshooting, and more, streamlining your daily operations and reducing downtime. Users can interact with MAIA through a built-in chat or simply by using voice commands, making support faster and more intuitive. A unique feature is MAIA Lens, which identifies consumables and provides step-by-step guidance for their maintenance or replacement, simplifying the overall care of your systems.
MAIA is available for ETHOS (PLUS configuration) and ultraWAVE 3 systems.
For our DMA-80 and ETHOS UP and EASY customers, we offer the exclusive access to the Milestone Connect, founded and built on the knowledge and experience of the Milestone scientific community and application team: continuously updated application notes, library
of scientific papers, video tutorials, system manuals are available at any time - 24/7.
The Milestone Connect can remotely monitor the operation of your microwave digestion system or direct mercury analyzer through your desktop, tablet or smartphone device, thus enhancing your sample preparation or analysis procedure.
Questions?
Get Your free access!
If you are a user of ETHOS, DMA-80 or ultraWAVE, complete the form below to get your login details.
Application Book
Review all relevant Application Notes for your Milestone system.
Reports
Application reports provide analysis results of different matrices.
Papers
Get all the scientific publications relevant to your Milestone system.
Quick Guide
Get your Quick Start Guide to readly install your Milestone system.
Manual
Access an up-to-date digital version of the User Manual whenever needed.
Videos
Watch informative video tutorials to help your work with your personal system.
Spares
Identify any spare part for replacement or further implementation.
News
Stay informed with the latest news from Milestone.
Unique customer resource center
Solid experience combined with perfect technologies to remotely monitor functionality of equipment helped our application team to develop Milestone Connect.
Milestone 35-years of experience are perfectly realized in Connect product – ideal solution for forward-looking laboratories willing to have more knowledge and use cutting-edge instruments.
By logging-in, they will be able to be part of Milestone scientific community and tap into unlimited resources. Milestone know-how and 35-year experience in sample preparation are now available for chemists to provide with instant support available 24 hours a day, 7 days a week.
By logging-in, they will be able to be part of Milestone scientific community and tap into unlimited resources. Milestone know-how and 35-year experience in sample preparation are now available for chemists to provide with instant support available 24 hours a day, 7 days a week.
Remote control
Application library
Video tutorials
The Connect Card
Follow these steps to tap into unlimited resources!
Can't you access to your Milestone Connect account?
Contact us directly by filling the form or by phoning at +39 035.573857.
Discover your National Representative to get local support.
Discover your National Representative to get local support.
Milestone™ SpA
Via Fatebenefratelli 1/5 - 24010 Sorisole (BG) - Italy
Phone: +39 035.573857 | Fax: +39 035.575498
Via Fatebenefratelli 1/5 - 24010 Sorisole (BG) - Italy
Phone: +39 035.573857 | Fax: +39 035.575498
Milestone™ SpA
Via Fatebenefratelli 1/5 - 24010 Sorisole (BG) - Italy
Phone: +39 035.573857 | Fax: +39 035.575498
Via Fatebenefratelli 1/5 - 24010 Sorisole (BG) - Italy
Phone: +39 035.573857 | Fax: +39 035.575498